Apple hit with a class action lawsuit over iPhone 7 preorders

While some people who preordered the new iPhone 7 or 7 Plus thought that the process was quick and easy, some others didn't experience the same thing, as Apple has been hit with a class-action lawsuit over the process. A Boston law from called Block & Leviton announced recently that they are filing the lawsuit against Apple over people who were dissatisfied on how Apple handled the iPhone 7 and 7 Plus preorders last Friday.

The preorder process differentiated depending on what carrier process the user chose, but for those who used Apple's own annual iPhone Upgrade Program, they would have to reserve their device from their local Apple retail location instead of making the usual online purchase. Because they had to select the specific Apple location to pick up the new phones, the stock varied between location to location. As a result of that, some costumers were unable to select the model, color, or storage capacity they wanted for their new iPhone.

Because many users were not able to reserve the iPhone that they wanted, they clearly were not happy with how the process went about. Apple has been dealing with the costumer unsatisfaction and has been collecting costumer information to help aid in the process as well as getting their iPhones as soon as possible. As you can see, despite Apple's efforts to try to aid the situation, it couldn't avoid a class action lawsuit, as it claims that future iPhone Upgrade Program users will face a similar issue.

"But, the lawsuit alleges, iPhone Upgrade Program customers, unlike every other customer, were shut out from reserving the most in-demand phone models and colors.

These customers are unable to "get in line" to reserve their favored devices. Instead, they are told to simply "check back." In the meantime, they will continue to be required to make monthly payments on their older iPhones, and their eligibility for future iPhones will be delayed, the lawsuit alleges."

The lawsuit is asking Apple to reimburse users who used the Annual Upgrade program that had to make extra payments while waiting "in line" for the new iPhones, and to make users who use the program eligible for a 2017 iPhone next year disregarding stock/availability and upgrade delays, as well as requiring Apple to make all of its iPhone inventory available to upgrade members.

If you have no idea what Apple's Annual Upgrade program is, it is aimed towards dedicated Apple fans and it allows them to upgrade to the newest iPhone each year. Some users even have the option to upgrade every six months, as long as they have made 12 payments for the iPhone that they would be trading in.

Via: | MacRumors |

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Source: | Block & Leviton |

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Image Credit: | MacWorld |

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